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A Desktop Support can be hired under different job profiles like Technician, Engineer, Specialist, Analyst and Manager.
Desktop Support Technician has the roles and responsibilities of setting up and troubleshooting user accounts, domains and software accounts, testing, configuring network connectivity and wireless access for remote and local devices, replacing or adding motherboards, memories, new keyboard & other parts, setting up, formatting desktop and laptops and coordinating with vendors to resolve problems. A Desktop Support Technician must highlight a bachelor’s or an associate’s degree in IT field or any relevant field, or a high school diploma and previous work experience.
Desktop Support Engineers are responsible for troubleshooting software and hardware errors personally, documenting and resolving solutions, examining backups & maintenance logs, answering tickets or calls to help end users with application, software, hardware and networking, and creating end user knowledge base articles and documentation. Resume format for Desktop Support Engineer must underscore a high school diploma, a bachelor’s degree in software engineering or computer science, additional certificates, superior backdrop in IT industry, critical problem solving ability, and strong interaction skills. Desktop Support Specialists handle various duties which include delivering aid for reported errors with laptops, desktop computers, mobile devices and peripherals, installing and configuring desktop computer software, hardware and peripherals with use of standard process, working with vendors to resolve reported problems, maintaining and creating a range of computer images for Mac OS systems and Windows, and assessing new product versions and suggest upgrade schedule. CV for Desktop Support Specialists must highlight a bachelor’s degree in IT or any other relevant field, industry certificates, advanced understanding and know-how of various operating systems and network solutions, and customer oriented previous work experience.