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Incident managers are responsible for identifying incidents and providing immediate solutions. Incident manager primary responsibility is to address and solve service as quickly as possible. They use to work directly with the team associated with malfunctioning process to identity the incidents and to develop potential solutions. Once the problem is solved, the incident manager used to work with the team to stop similar incidents in future. Incident managers work proactively to test and identify issues through simulations and other testing methods, after that they are responsible for suggesting preventative changes. Incident managers should report about the issues, process and proposals to their superior and other managers. Incident managers generally work full time in office. Incident managers are also on calls to deal quickly with urgent issues. Incident managers usually work in a variety of industries such as in manufacturing and information technology. There are some important tasks which are performed by the incident managers such as to set up support IT systems so that consumers and employees can utilize systems with minimum issues, as well as they monitor the effectiveness of the management process. They also develop and implement the incident management process. The format of resume should include a bachelor degree in related field. Sometimes they also need a certificate in incident management. The candidate should have experience of at-least 1 year in same field. Incident managers should have superior communication skills, as well as problem solving skills.