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Service Delivery Manager is usually the only contact for a customer who requires answers concerning information systems and their account. Service Delivery Managers are expected to conduct resurgence exercise, record each and every step and improvement during the recovery, and generate a formal report for the clients. They must specialize in recovery support, managing service delivery and information availability. Major role and responsibility of Service Delivery Manager include screening team members to make sure that project targets are achieved and delivered on time, designing and implementing techniques to improve output and effectiveness and trim down the risks, suggesting solutions to problems and economic strategies for clients, administering service delivery for customers and provide daily operational assistance, and acting as a medium between several customers, projects. Resume format for Service Delivery Manager must emphasize on the knowledge of the individual in the field of Information Technology, experience in customer support and technical service, a degree in engineering or computer science. Service Delivery Manager CV should also highlight good communication skills, multitasking and good knowledge of Microsoft Office programs.