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Support technicians are required to maintain computers, network servers and phone technology. They have to work daily with the hardware, repairing or replacing defective equipment. They may be required to install new software and conduct testing on new or current software. Support technicians are responsible for diagnosing problems in computer hardware and also solve problems. They often collect outdated equipments for recycling or disposal and are also responsible for installing new computers and attaching peripheral equipment such as printers. They are required to instruct new users of software and hardware, especially when upgrades are made. The tasks of the support engineers are to respond and request for hardware or software and keeping the inventory up to date, as well as solve hardware and software problems and logging problems. They also track and monitor day to day performance of systems and conduct analysis with the goal of improving performance of the systems. The format of resume should include a bachelor degree in IT software engineering. The candidate should have experience in same field. The candidate should have experience in same field. The candidate should have good verbal and communication skills.