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Technical support engineers are those who are responsible for answering calls and e-mails from customers and addressing their concerns regarding the company product and services.  Engineers also address the concerns brought up by other departments, such as operations and sales. These engineers work in wide range of industries, such as telecommunications and health-care and they are the experts of the products and services which are provided by their companies. They are also responsible for filing reports regarding the problems with products, as well as looking into technical issues, processing orders for customers and also helping customers to find solutions of the problems. There are some tasks which are performed by the engineers as to enter commands and to verify system operation through observation, as well as monitor day to day performance of computers and computers systems. The format of resume should include a bachelors degree in computer engineering, computer science, or in related fields. The technical support engineers should have strong communication skills, both verbal and written, as well as problem-solving skills. Technical knowledge of the products and services is also important, it became easy to learn about new technologies.